At Shulaabh.in, we strive to provide high-quality packaging solutions to businesses and retailers. However, if you encounter any issues with our products, we offer a fair refund and return policy as outlined below:

1. Refund Policy

• If the product is more than 50% defective due to manufacturing issues and all delivered pieces are damaged, we will refund 80% of the total order value.
• If the damage is caused by the delivery partner, we will refund 30% of the total order value.
• No refunds will be issued for minor defects that do not affect the usability of the product.

2. Return Policy

• Returns will only be accepted if the issue is reported within 48 hours of delivery along with clear images and details of the defect.
• Products must be unused and in their original packaging to be eligible for a return.
• Custom or personalized packaging products cannot be returned unless they are completely damaged due to manufacturing defects.

3. Cancellation Policy

• Orders can be canceled within 12 hours of placement for a full refund.
• Once the order has been processed or shipped, it cannot be canceled.

4. Replacement Policy

• If a product is found to be defective but does not meet the refund criteria, we may offer a replacement depending on stock availability.
• Replacements will be processed only after reviewing the submitted complaint and verifying the issue.

5. Shipping and Refund Processing

• Refunds will be processed within 7-10 business days after approval.
• Shipping charges are non-refundable unless the return is due to a manufacturing defect.

For any refund or return requests, please contact our support team at shulaabh@gmail.com with your order number and issue details.

We appreciate your understanding and cooperation.